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The Consumer Code for Mediators (The CODE) is a voluntary CODE of standards certified by the Chartered Trading Standards Institute. The increasing role and complexity of mediation necessitates consistent standards. Such a framework of regulation and standard promotion exists within the Chartered Trading Standards Institute (CTSI), Consumer CODE Approval Scheme (CCAS).  As mediation continues to develop as an integral part of the UK and ROI justice systems, and as an alternative to the formal Court setting, the CODE will promote best practice and higher standards for its members, lobbying on their behalf and providing a framework that will foster confidence within the mediation sector for all stakeholders.

The CODE itself is not a mediator, it will promote a set of standards for its members and for the first time offer consumers an opportunity to have an independent body assess and adjudicate on any complaints where it is alleged a CODE member has fallen short. CODE members will be allowed to display the official Chartered Trading Standards logo.

Needs to have some marketing blurb about the benefits of Modron on here as well?

The Consumer CODE has been designed by mediators for mediators, it is a voluntary set of ethics, principles and conduct to which members of the CCM must abide. The CODE is designed to ensure that members promote the use of mediation as a process in all areas of dispute resolution. We are focused on ensuring high standards of education, training, ethics in the professional practice of mediation and also on increasing public awareness of mediation. The CODE adopts the European CODE for Mediators as a base standard for members. CCM has sole responsibility for the management and control of the CODE and all members voluntarily subscribe to the range of sanctions available to the CODE should a member commit any breach of the guidelines.

The consumer CODE for mediators is a mandatory CODE for members which has been established in conjunction with the Chartered Trading Standards Institute as part of the Consumer CODEs Approval Scheme (CCAS). The CODE is designed to ensure that best practice is followed by mediators in respect of the provision of mediation services and includes subsequent customer care provisions. It has been established to ensure that best practice is followed. The CODE establishes mandatory requirements that apply to all members of the CODE.
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Where a member is found to be in serious breach of the CODE, the CODE can apply a range of sanctions, including the members ultimate removal from the CODE’s register of members.

The CODE provides a clear consumer complaints process supported by an independent Dispute Resolution Scheme for consumer complaints that arise and are made in writing to the mediator within two years of the date of the completion of the mediation.